Frequently asked questions

Livia is Altamar's AI travel consultant, and says so. Livia listens, asks a few questions and researches options for your dates. Your concierge, a person, confirms everything and looks after you throughout.

No. You can start straight away, and we only check that you are a person. You sign in when you reserve, with Google or a code sent to your email. There is no password, and your conversation comes with you. Once you have an account, Livia remembers how you like to travel.

Yes, at any point. Choose "Speak to a person" in the conversation, or write to your concierge at concierge@example.com.

No. Anyone can travel with us, without any fixed commitment. For families who travel often there are two memberships, Membership and Exclusive, with a named concierge and member rates on everything we arrange. They are by application: see Membership.

Usually within minutes, at any hour. Livia researches live for your dates while you wait. Your concierge then confirms each part with the supplier before anything is booked.

Palace hotels and suites, staffed villas and chalets, yacht charters, private jets and helicopters, chauffeured cars and grand trains, ultra-luxury cruises and expeditions, exceptional dining, private experiences and great events, one at a time or composed into a single journey.

We can research the right table, request it and build the journey around it: the flight, the car and the room upstairs. Only the restaurant can confirm a table, and evenings usually start from a few thousand euros, before travel. Altamar is not affiliated with the Michelin Guide or any restaurant.

We can research official tickets and hospitality and build the journey around them: the place to stay, the flight and the days before and after. Only the organiser or its official partners can confirm a seat, and some doors, such as red-carpet screenings in Cannes, open by invitation alone, so we never promise them.

Every price is indicative until your concierge confirms it with the supplier, in writing. Each option says what is and is not included, so that you can compare them properly. You then see the final price and terms before the balance is due.

An amount shown on your reservation page that secures your request while your concierge confirms it. It is deducted from the final price, and refunded in full if we cannot confirm your booking, or if the confirmed price is higher and you choose not to go ahead.

By card on the Bank of Georgia's secure payment page, or by bank transfer. Larger amounts are paid by transfer. Bank details appear only on your private reservation page, and we will never ask you to pay into a different account by email or message.

Operators and regulations require verified details for travel like this, and we screen everyone involved in a booking. Your document is encrypted on arrival and seen only by your concierge. See Global Sanctions Compliance and our Privacy Policy.

Of course. They can speak with Livia and your concierge on your behalf. We still need the details of everyone travelling, and of whoever is paying. See Assistants and family offices.

Your concierge. Once your prepayment is received, your reservation page shows your direct line, answered at any hour until you are home.

Tell your concierge as soon as you can. Before your booking is confirmed you can step away from it. Once it is confirmed, each supplier's cancellation terms apply, and your confirmation sets them out. We recommend insurance that covers cancellation. See our Booking Terms.

We tell you straight away, offer alternatives if you would like them, and refund your prepayment in full if you would rather not go ahead.

Yes. Discretion is the point of a house like ours. We share details with suppliers only as far as they need them to look after you, and we never sell personal data. Our Privacy Policy has the details.