Membership Terms

The memberships

• Membership: €36,000 a year, and €12,000 to join, paid once with the first year. A named concierge for your family, who looks after no more than six.
• Exclusive: €150,000 a year, and €36,000 to join, paid once with the first year. A concierge who serves your family alone.

A membership covers one family: you, your partner and your children under eighteen. A larger household, or more than two adults, is agreed with your concierge before you join.

Joining

Membership is by application. You apply from your account, telling us who you are and how you travel, and then complete your member onboarding: who your membership covers, where your wealth comes from, who will pay and from where, roughly what you expect to spend with us in a year, and whether you, your family or a close associate hold a prominent public role. We check your name, your partner's and any payer's against the sanctions lists, as we do for every booking, and may ask for a document that supports what you have told us before we decide. Your concierge reviews the application and the onboarding together, personally, and we may decline an application without giving a reason.

What your onboarding says about your money is your declaration of funds. Your bookings rely on it for a year: a booking is asked about on its own only when it departs from it, for example when someone you did not name is to pay, or a booking takes you beyond the year you described. Tell your concierge if anything in it changes. We ask you to confirm it once a year, and when you renew.

Places are limited, so that each concierge can keep their promise: a Membership concierge looks after a small number of families, and an Exclusive concierge one family alone. When a tier is full, we may ask you to wait for a place.

Once your application is approved, your account page shows the fees, a reference and the bank details to pay by transfer, from you or a payer you named in your onboarding. Your membership begins on the day the payment arrives, and runs for a year. Bank details appear only on your account and reservation pages: we never send them by email or message, and if anyone asks you to pay elsewhere, do not pay, and call your concierge.

What members have

Member rates: on everything we arrange while your membership runs, the price you see is your member rate, which is lower than our standard price. It is worked out by our pricing system from the supplier's price, never by hand, and it is fixed for a booking when you reserve. Member rates are still indicative until your concierge confirms the booking in writing, under the Booking Terms.

A named concierge, reached directly at any hour, and Livia, our AI consultant, for as many requests as your family's travel needs. As many requests as you like means what one family needs; if what you need grows beyond what one concierge can give a few families, we will talk to you about Exclusive.

The other benefits described for your tier on our membership page, as they stand when you join. Some depend on others: meeting you on arrival depends on the airport, and first call on event and restaurant requests is a place at the front of our requests, never a promise that a table, a seat or an invitation can be had.

What membership is not

Your fee pays for your concierge and your member rates. It does not pay for travel: what you book is paid for separately, under the Booking Terms, with a prepayment and a balance as for anyone else.

Membership does not change who provides your services, or our responsibility for them, which the Booking Terms set out. It is not insurance, and it is not a promise of availability.

Renewal

A month before your membership ends, we invite you to renew. Nothing is charged automatically. If you renew, the next year begins when the previous one ends, at the fee in force when we invite you; the joining fee is not paid again. If you do not, your membership ends on its date, and member rates end with it, though a booking already reserved keeps them.

Cancelling

You may cancel within 14 days of the day your membership begins, by writing to your concierge. We refund what you paid, less the value of anything you have already used, such as member rates on a booking reserved in that time. After 14 days, your membership runs to its end, and the fees are not refunded.

We may end a membership if you break our Client Code of Conduct or these terms, if the law or our checks require it, or if a payment cannot be accepted. If we end it for any other reason, we refund the unused part of the year.

Changes

We may change the fees, the places or the benefits of each tier. A change applies from your next renewal, and we tell you before we invite you to renew. We may improve a benefit at any time.

Everything else

Our Booking Terms, Terms of Use and Privacy Policy also apply. These terms are governed by the laws of Georgia, and the courts of Tbilisi have jurisdiction over any dispute. If you are a consumer living elsewhere, you keep the protection of the mandatory laws of your country and may also bring a claim in its courts. Altamar is the trading name of its operating company, whose registered details are published here before bookings open.